Implementation & Support

Our commitment to service excellence means we’re there to help you at every stage, from implementation and staff training through ongoing service and support.

We pride ourselves on our commitment to service excellence. We partner with you at every stage, from implementation and staff training through ongoing service and support. It’s this collaborative and responsive approach that gives our clients total confidence in our product and our team.

Our team of experienced implementation professionals will ensure your CMMS implementation is smooth and successful. We treat every project and company as unique, and follow a six-phase implementation strategy to design an approach for each customer.

Phase 1: Project Planning

Communicating the project goals, roles and milestones is a critical step of a successful CMMS implementation. Through an extensive needs assessment process, our implementation consultant have a wealth of experience which they utilize to help frame up the project for a success. In larger-scope projects, this project planning phase results in a documented project plan, scope and milestones. Other times, just a simple phone call is needed plan to the implementation. We tailor our approach to each customer.

Phase 2: Data Migration

Many customers have home-grown systems for managing maintenance, others have legacy CMMS software, while others are new to tracking things electronically. Wherever you are in the process, you can lean on our data migration experts to help coordinate a smooth transfer or development of your database. Data can be imported from en existing format or collected into a spreadsheet, or a combination of each approach. Import any and all pertinent data including equipment, parts, employees, vendors, and even WO histories.

Phase 3: Core Configuration

We’ve been implementing CMMS for many years, and we have a strong base configuration of Maintenance Connection which is used to start the project ahead of the game. However, we also realize that every organization is unique and has specific plans and goals from CMMS. Maintenance Connection is a flexible application, which provides opportunities to toggle components on or off, configure security, hide unnecessary fields, customize reports. Often times, this phase is also where system integrations are developed.

Phase 4: Process Design

Every maintenance organization operates to some sort of process, whether they know it or not. Our strategy for integrating Maintenance Connection into the business is to look at your current processes as they are, suggest improvements if necessary, then determine how the software can best fit into process—rather than fitting the process into a rigid software. In more complex larger scope projects, flow charting may be used as a tool to visualize the process. Other times, this phase is a simple discussion with the project team.

Phase 5: Practical Testing

We spend hours making sure our software is ready to go onsite and operate the way it should. But it’s a worthwhile effort to test the flow of the software and process within your business prior to rolling it out to the end-users.

Phase 6: Manage Results

An ultimate roll-out to end-users typically occurs concurrently with training, which can take place in a variety of formats. It is also important to monitor user feedback and analyze data via KPIs and Reports to make better decisions.

Planning for a CMMS project is likely the most important piece in ensuing success.  Sure, the process of implementation is by no means a quick endeavour, but a properly strategised plan where possibilities will make the process simpler and more streamlined.

The biggest obstacle while planning a CMMS project is giving valid consideration to the whole domain of your operations; every last part, piece of equipment and facility.  Then you have to set realistic goals keeping in mind the capabilites of your operation and evaluate its capacity to adapt to new technologies and processors in a way that it can maintain continuous workflow.  By doing this, you will continue to reap the benefits for years to come.


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